YOUR INFORMATION, CONSIDERED

Privacy & enquiry terms

What we collect

We store your name, phone, optional email, travel preferences, company details if supplied, message, consent, submission date, and source/campaign information. Please do not send identity documents, financial information, or medical records.

Why we use it

Your information is used to respond to your request, prepare a proposal, and manage the enquiry. Contact consent applies only to this enquiry, not unrelated marketing. No advertising analytics or marketing cookies are installed.

Optional site analytics

Analytics is off until you choose Allow analytics in the footer preferences (on mobile, open Privacy & enquiry terms to find these controls). When enabled, we record page paths without query strings, external referrer hostnames, browser/device/operating system categories, contact clicks, form-start and saved-enquiry events and active page time. A random tab-session identifier is pseudonymised on the server. Where a trusted hosting proxy is configured, IP addresses are masked to network subnets before storage; full IPs and raw user agents are not retained in our analytics database. Hosting providers may separately maintain access logs.

Analytics is stored locally with authenticated admin access, without third-party tracking scripts. Event records expire after 30 days on the next analytics write or report visit; hosting backups may retain older copies. Your choice is stored in this browser; Switch off in these preferences stops future tracking and removes the tab identifier. Browser Do Not Track and Global Privacy Control signals are respected. No enquiry form contents or precise location are collected by analytics.

Storage and access

Enquiries are stored in the operator's database. Admin access requires authentication and an essential session cookie. Anti-spam controls retain hashed identifiers temporarily. When configured and enabled by the operator, enquiry emails are processed by Resend and consented WhatsApp messages by Meta. Message content, delivery status and inbound WhatsApp replies are stored to manage your enquiry. Separately authorised AI summaries may send travel preferences and customer notes to OpenAI or Azure OpenAI; direct contact fields are excluded, but free-text redaction is not comprehensive.

Your choices

WhatsApp contact and scheduled follow-ups require separate opt-in. Reply STOP on WhatsApp or use the email opt-out link to stop that channel. You may request correction or deletion by replying to the team's response and quoting your enquiry reference. Do not submit personal information until the operator has supplied its official privacy contact. The operator must publish its legal identity, privacy contact, retention period, and approved processors before public launch.

An enquiry is not a booking

Submitting the form does not reserve seats, confirm permits, guarantee a route, or collect payment. Dates, pricing, inclusions, cancellation terms, and eligibility are confirmed separately in writing. Mountain travel is subject to weather, access restrictions, and safety decisions.

Trailopedia Android preview

The customer app stores public tour summaries and saved-trip choices on your device for offline reference. It does not store submitted name, phone, email or enquiry messages in its offline cache, and does not collect optional app analytics in this preview. Submitted enquiries use the same operator database and processing described above. Call, WhatsApp, privacy links and shared tour links open the relevant external service. Clear the app's storage in Android settings to remove local saved trips and cached summaries; this does not delete enquiries already submitted to the operator.